Return & Refund Policy
Conditions, timeline, RMA processes, and guidelines for returning products purchased on Surplus Market.
Return Commitment
This Return Policy outlines the conditions and processes for returning products purchased from Surplus Market. By purchasing from our website, you agree to these terms.
1. Return Eligibility & Exclusions
Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:
Non-Returnable Items
Certain types of items cannot be returned:
2. Return Process (RMA)
If your item meets the return eligibility criteria, follow these steps to initiate a return:
Request RMA Number
Contact our support team via email at support@surplusmarket.com or call +974 3026 9988 to request a Return Merchandise Authorization (RMA) number.
Pack Item Securely
Once you receive your RMA number, pack the item securely in its original packaging, including all manuals, accessories, and documentation.
Ship to Return Address
Write the RMA number clearly on the outside of the package and ship the item to:
3. Shipping Costs
The customer is responsible for paying return shipping costs unless the return is due to a defective product or an error on our part.
4. Refunds & Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Partial Refunds
In some cases, only partial refunds are granted. This includes but is not limited to:
- Items that show signs of use
- Items missing parts or accessories not due to our error
- Items returned after the 30-day window
Late or Missing Refunds
If you haven’t received your refund after 10 business days, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at support@surplusmarket.com.
5. Exchanges & Promotional Items
Product Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@surplusmarket.com to receive further instructions.
Promotional Items
If you received a free or discounted item as part of a promotion, you must return the promotional item along with the item you are returning. Failure to return the promotional item may result in a reduction in your refund amount equivalent to the retail price of the promotional item.
Questions About Returns?
If you have any questions about our Return Policy or need help requesting an RMA number: